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  1. Make sure you are using the latest version of Java available for your platform (Java 6 8 or later),
  2. Make sure you are using a version of the JDBC driver that we've tested DbVisualizer with, or a later, production quality version,
  3. Read the DbVisualizer FAQ,
  4. Check the online Forums,
  5. Read the DbVisualizer Users Guide,
  6. ... the last resort is to post a question via the problem report form or send an email to support@dbvis.com. (Note that we generally love detailed reports as well as screenshots when possible)

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